Privacy policy

1. Who this page is for

• Patients a clinic asks for feedback or for a review.
• People who leave a review on Hearsay.
• People who write to a clinic on Google, Facebook or Instagram.
• People who work at a clinic that uses Hearsay.
• Anyone who visits hearsay.health or asks for a demonstration.

2. If a clinic sent you a survey or a review request

Your clinic gives Hearsay your name, your email address, the kind of appointment you had and its date, and who you saw and where. Clinic systems often send more than that. Hearsay keeps only what is listed here and discards the rest.

Hearsay uses it to email you for your clinic: a survey invitation and up to 2 reminders, or a review request and up to 2 reminders. Once you answer a survey, you are not sent another one by that clinic.

Every email has a link to stop them. One press stops all survey and review emails from that clinic.

Hearsay records whether each email was delivered. For a review request it also records whether you opened the review page and whether you pressed a button on it. It does not track whether you opened an email.

3. Your survey answers

A survey asks you to rate your visit overall and stage by stage, which brand of hearing aid you have, anything you want to add in your own words, and whether the clinic may contact you about your answers.

Your answers go to your clinic, with your name. They are not published.

Hearsay turns the answers of many patients into numbers on a clinic’s public profile, such as the share who rated their care 4 or 5 out of 5. A number is shown only when at least 10 answers are behind it. No single answer or comment is published.

If you answer on a tablet at the clinic, you type your name and, if you want, your email address.

4. If you leave a review on Hearsay

A review is public. Hearsay publishes your star rating, the words you write, your first name and the first letter of your last name, the clinic, and the month you wrote it. It never publishes your email address or your full last name.

The clinic can reply in public. It cannot edit or hide your review. To help it reply, the words of your review are passed to an artificial intelligence model, which drafts a reply for the clinic to approve.

You can have your own review taken down at any time by writing to the address at the end of this page.

5. If you write to a clinic on Google, Facebook or Instagram

A clinic can connect its Google, Facebook and Instagram accounts to Hearsay. Your review, comment or message to the clinic then also appears in Hearsay, under the name that service shows, so the clinic can answer from one place.

To help the clinic answer, the text of your review, comment or message is passed to an artificial intelligence model, which drafts a reply. A draft is posted only after someone at the clinic approves it, unless the clinic has chosen to post replies to positive reviews automatically.

Survey answers and clinic records are never passed to that model.

6. If you work at a clinic that uses Hearsay

Hearsay keeps your email address, your name if you give it, and your role at the clinic. You sign in with a link sent to your email, or with a password.

Hearsay keeps a record of changes made in a clinic’s account, with who made them and when. A sign-in cookie keeps you signed in. It is used for nothing else.

7. If you visit hearsay.health

The public pages set no cookies and carry no advertising or analytics trackers. The company that hosts the site keeps ordinary server records, such as the internet address a request came from, to keep the site running and secure.

If you ask for a demonstration, what you type in the form is sent to Hearsay by email and is used to answer you.

8. Who else handles this information

Hearsay does not sell personal information and does not use it for advertising. These companies handle it for Hearsay, each for one part of the service:

• Supabase stores the database.
• Netlify hosts the website.
• Resend delivers the emails.
• Anthropic provides the artificial intelligence model that drafts replies.
• PostProxy connects a clinic’s Google, Facebook and Instagram accounts.
• DataForSEO checks what AI assistants say about a clinic. It receives questions about clinics, and nothing about patients.

Your clinic sees what its own patients answered. It cannot see another clinic’s patients.

Hearsay may disclose information when the law requires it.

9. Health information

A survey or a review request shows that you visited a hearing care clinic, and your answers are about your care. Hearsay handles this for your clinic and uses it only in the ways this page describes. Your clinic’s own privacy notice also applies to what the clinic holds about you.

10. How long Hearsay keeps it

Hearsay keeps a clinic’s patient information for as long as that clinic uses Hearsay, so that nobody is asked twice and the clinic’s numbers stay right.

A review you left on Hearsay stays public until it is taken down.

11. Your choices

You can stop emails with the link in any of them.

You can ask to see what Hearsay holds about you, to have it corrected, or to have it deleted. Write to the address below, or ask your clinic. Hearsay answers within 30 days. Because Hearsay handles patient information for the clinic that sent it, it may check with your clinic first.

12. Security

Every page is sent over an encrypted connection. Each clinic’s account can reach only its own patients. Inside Hearsay, access is limited to the people who run the service.

13. Children

Surveys and review requests are meant for adults. If you believe a child has given Hearsay information, write to the address below and it will be deleted.

14. Changes to this page

This page changes when what Hearsay does changes. The date at the top shows when it last did.

15. How to reach Hearsay

Write to info@hearsay.health, or by post: