Everything patients say about your practice, in one place.

Surveys after every visit, Google reviews, Facebook and Instagram, and what AI assistants tell people about you. Hearsay drafts the replies in your voice, and nothing goes out until you approve it.

Request a demoSee pricing

Hearsay can send your review requests too, or you can keep whatever you use today. Either way it handles everything patients say back.

From one patient’s visit to your public profile.

A star rating tells you how patients felt. Hearsay tells you why, and helps you answer them.

  1. A patient rates each step of their care.

    About 90 days after her fitting, a patient gets a short survey by email. She rates booking, the front office, the hearing test, the treatment plan, her hearing aids and her audiologist. A low score is flagged, so you see which step needs work, not only a star average.

    One patient’s surveySample
    • Booking5 of 5
    • Front office2 of 5
    • Hearing test5 of 5
    • Treatment plan5 of 5
    • Hearing aids4 of 5
    • Audiologist5 of 5
    Needs a lookFront office
    Waited 25 minutes past my appointment time.

  2. Her Google review lands in the same inbox.

    Google reviews and questions, Facebook and Instagram comments, and direct messages arrive next to your survey answers, so your team stops checking five tabs. Audflow connects the accounts for you.

    InboxSample
    1. GoogleDr. Ruiz was wonderful and my new hearing aids are great. The wait to be seen was long, though.4-star review · the same patientNew
    2. SurveyWaited 25 minutes past my appointment time.Front office, 2 of 5 · the same patientNeeds a look
    3. FacebookDo you take Medicare Advantage plans?Page commentNew
    4. InstagramCan I bring my hearing aids in on Saturday?Direct messagePosted

  3. Hearsay drafts the reply. You approve it.

    Every review gets a reply drafted in your practice’s voice, using only what you’ve told Hearsay about the practice. Approve, edit or skip it from the email or the app. Nothing is posted until a person says so.

    Google · Review · RivertonDraft ready

    “Dr. Ruiz was wonderful and my new hearing aids are great. The wait to be seen was long, though.”

    Suggested replyDrafted by Hearsay

    Thank you, and we’re glad Dr. Ruiz and the new hearing aids are helping. We’re sorry about the wait, and thank you for telling us.

    Approve and postEditSkip

  4. See what AI assistants tell people about you.

    When she first looked for a clinic, she may have asked an AI assistant. Once a month Hearsay asks ChatGPT and Gemini about your practice by name, and who they’d recommend for hearing care in your towns. Any answer that gets your details wrong lands in the inbox.

    Best audiologist in Riverton?November · sample
    1. ChatGPTNames you firstMentioned
    2. GeminiNames two competitors, and says you close at 3pm FridaysWrong

  5. Her answers count toward your public profile.

    Your practice gets a profile on hearsay.health showing how patients rate their care, each number marked with how many patients or reviews it comes from. A number needs at least 10 behind it before it appears. Search engines and AI assistants can read it, and it links back to your website.

    Profile numbersSample
    • 96%rated their overall care 4 or 5213 surveys, hers included
    • 4.8average Google rating341 Google reviews, hers included
    • 4.9average rating for the audiologist213 surveys
    • –average for a new locationNeeds 10, has 7

  6. Know how you’re doing without logging in.

    A dashboard puts surveys, reviews and AI answers side by side. A monthly digest email brings the highlights to your inbox.

    From
    Hearsay
    Subject
    Your October patient feedback snapshot
    • 94%rated care 4 or 5
    • 31new Google reviews
    • 2replies waiting

    Front office scores dipped this month. Three patients mentioned waiting past their appointment time.

Simple, per-provider pricing.

One plan with everything included. Pay for the providers you have, and add more as your practice grows.

  • $99 / month

    First provider

  • +$29 / month

    Each additional provider

Providers at your practice
1
$99 / month
$99 per provider
Everything included
  • Surveys about every step of care
  • Surveys tailored by visit type
  • One inbox for Google, Facebook and Instagram
  • AI-drafted replies you approve
  • Monthly checks of ChatGPT and Gemini
  • A public profile on hearsay.health
  • Dashboard and monthly digest email
  • Per-provider reporting
  • Patient import by CSV or from your OMS
  • Setup and account connections by Audflow
Get started

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